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Anticipate Needs

October 21, 2016

There are few things worse than then doing a review with your client or PO and getting clobbered with questions you didn’t anticipate. Ideally you would have interviewed them about their goals before you started any actual work but inevitably something slips by.

Think like your client. Internalize their goals as your own. If you work with the same people regularly write down the feedback you anticipate and compare it to the feedback you receive. Do this enough and you’ll see patterns emerge. Most of us have a limited set of scripted needs and we express them over and over. You boss/client/PO is no different.

Regularly step away from your work and anticipate your client's needs. Write them down. Developing this empathy will focus your work, reduce revisions, save time in reviews and your boss or client will trust you more.

Tags Communication, Design Process, Professional Skills, Project management
← Kill your babiesHorstman’s Law: How You Feel Is Your Fault →
  • Communication 25
  • Creativity 13
  • Design Process 29
  • Health 1
  • Interview 14
  • Professional Skills 30
  • Project management 9
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